• International Office

    Associate Students Information Area - 2015/16

    study abroad logo


    This page is a repository of information that could be useful to you as a Study Abroad student here at Queen Mary. Below, you will find summaries of academic policies and procedures for all Schools and Departments at QMUL as well as contact information for different offices and individuals with responsibilities for Study Abroad students.

    Please note that in all cases, the most detailed and up-to-date academic information is to be obtained from Schools directly. Policies and procedures can sometimes change at the last minute, and you should always check with the relevant School if you have any doubts about what is expected of you.

    For any general questions about your time at Queen Mary or about the information on this page, you can contact the Study Abroad office at

  • All students must carry a valid ID card while on campus. Cards control entry to various campus buildings and serve as proof of your right to use various facilities. You will be issued with your ID card during enrolment.

    If you lose your student ID card you will need to pay £12 for a replacement. You can either go to the Cashier’s Office (W118 Queens’ Building) to make the payment by cash or card, or you can pay online via the student e-shop.

    Once you have paid simply bring a form of identification such as your passport, driver’s license or bank card, and if you paid at the cashier's office the receipt of payment, to the Student Enquiry Centre (CB02 Queens’ Building) and a new card will be printed for you there and then.

    If your card is stolen you do not need to pay the replacement fee, just visit the Student Enquiry Centre with a form of identification such as your passport, driver’s license or bank card, show the staff member your crime reference number and a new card will be produced for you. Please note if you fail to show your crime reference number you will have to pay a £12 charge.

    If your card does not allow you access to buildings which you require access to, please go to the Student Enquiry Centre who should be able to rectify this for you. Note that some building entrances are designated as staff only.

    • Sometimes as a student in the UK you will be required to show proof of enrolment at Queen Mary.  Common occurrences of this are opening bank accounts, travelling overseas in Europe and needing proof of UK address. The Student Enquiry Centre can provide you with these letters. Visit them in CB02 Queens’ Building with your student card to get letters printed; a full list of letters they provide is available here.

      • Tuition fees must be paid to Queen Mary prior to enrolment on the Study Abroad programme. If you are studying abroad via a programme (either your home insitution's programme or another), then your fees will normally have already been paid on your behalf. If you are a direct enrol student, you must ensure that your fees are paid before you begin studying.

        Fees can be paid in a variety of ways:

        Credit/Debit Card: payment can be made online by credit or debit card at the following link:  Payments can also be made by phone or by sending a completed credit card payment form by post, which can be downloaded here (PDF).  Queen Mary, University of London does not accept American Express or Diners Club.

        Please note that there is a 2% charge for all payments made by credit card, in person at the cashier or via the telephone.

        Cheque: cheques should be made payable to ‘Queen Mary, University of London’.  Please note that all cheques returned as unpaid will incur a £25 fee.

        Bank transfer: this can be done by completing our bank transfer form (PDF).  It is imperative that when instructing your bank, you insist that the invoice number along with your surname and initials are quoted to assist us in identifying the payment and allocating it to the correct account.

        Cash: cash can be paid directly to Barclays Bank using the Giro credit slip attached to the invoice or by downloading a bank transfer form.

        All payments must include your name and student number.

        Our bank details are as follows:
        Barclays Bank
        240 Whitechapel Road
        E1 1BS

        Queen Mary, University of London Main Account
        Sort Code: 205706
        Account Number: 40736805
        Swift Number: BARCGB22
        IBAN Number: GB 21 BARC 2057 0640 7368 05

        • Culture shock describes the impact of moving from a familiar culture to one which is unfamiliar. It can affect anyone, including international students. It includes the shock of a new environment, meeting lots of new people and learning the ways of a different country. It also includes the shock of being separated from the important people in your life, maybe family, friends, colleagues, teachers; people you would normally talk to at times of uncertainty, people who give you support and guidance. When familiar sights, sounds, smells or tastes are no longer there you can miss them very much. If you are tired and jet-lagged when you arrive small things can be upsetting and out of all proportion to their real significance. 

          UKCISA have created this helpful guide to dealing with culture shock, however please remember that if you are having difficulties you can always come and talk to us in the Study Abroad office or visit the Advice & Counselling Service for additional support. 

          • The Disability and Dyslexia Service at Queen Mary offers support for all students with disabilities, specific learning difficulties and mental health issues across the university. They are able to help in a number of ways, and can be contacted on A helpful guide to their services is available here (PDF).

            We strongly advise you to contact the Disability and Dyslexia Service as soon as possible (including before your arrival) to begin arranging for any specific adjustments you may require.

            • The Advice and Counselling Service offers a free and confidential service to all Queen Mary students, including Study Abroad students. Throughout the term they run a series of workshops and group advice sessions to support students across a range of topics.

              As well as offering counselling and support with emotional wellbeing, the centre also provides immigration advice, financial planning support and legal advice for students. A document containing information on the services on offer can be accessed here (PDF).

              • If you are at Queen Mary for the full academic year, you are entitled to free health care under the National Health Service (NHS). Students staying for a single semester (whose course lasts less than six months) are entitled to receive emergency treatment but will have to pay for long term and/or existing conditions so it is essential that you arrange adequate insurance before leaving your home country. For more information, please use the following links: 

                The Student Health Service (PDF) provides a complete range of medical services, including all major and minor illnesses, all long term conditions, immunisations, screening, monitoring tests, blood tests, X-rays, prevention advice, sexual health advice, contraception advice, pregnancy, smoking cessation and substance misuse. See also the Globe Town Surgery website for further information.

                • The Learning Development unit on campus offers a variety of support and assistance throughout the year, including a series of Study Skills workshops, online guidebooks and tutorials and one-on-one tutoring. Full information on all of their services is available here.

                  The Language Centre has also produced a series of short videos about differences international students can expect to encounter in UK Higher Education. These videos cover such topics as Course Content and Structure, Teaching Methods, Differences in Writing Style and Grading Schemes. The videos are available on the Language Centre website.

                  For students who come from a non-English speaking background, the Queen Mary Language Centre now offers free and unlimited access to ‘Academic English Online’. This resource comprises web-based learning materials designed to help current and prospective students at Queen Mary develop and improve their skills in academic English. Through a series of interactive web pages, quizzes, crosswords and games, ‘Academic English Online’ will help you to improve your essay-writing, reading skills, oral presentations, grammar, seminar skills, and much more!  You can access this resource here.

                  • MySIS is the online portal for student records at Queen Mary. You can log on to MySIS to check your module registrations, your grades and your general student file.

                    The Student Enquiry Centre has created a series of video guides on using MySIS. They are available here.

                    If you have problems using MySIS throughout your time at Queen Mary, please contact the IT Services Helpdesk on +44 (0)20 7882 8888 or email

                    • Each School at QM produces an Undergraduate Student Handbook, which contains detailed information about the academic regulations for the School. These regulations include information about:

                      • how (and where) to submit assignments
                      • formatting guidelines for submitted work
                      • the School's attendance policy
                      • useful contacts within the School
                      • and much more

                      In general, the Handbook should be your first port of call for any questions you may have about a particular School. 

                      Note that different Schools have different procedures. If you are registered for modules in multiple Schools, you must familiarise yourself with all of the different regulations you may be subject to.

                      Copies of Handbooks are provided here. For additional information, you should contact Schools directly.

                    • QM has a very strict policy on granting extensions for assignments (including exams). In most cases, extensions can only be granted by submitted a request for Extenuating Circumstances.

                      Extenuating circumstances are "circumstances that are outside a student's control which may have a negative impact on a student's ability to undertake or complete any assessment so as to cast doubt on the likely validity of the assessmenas a measure of the student's achievement."

                      Extenuating circumstances may include medical and personal circumstances such as bereavement, but do not include events such as holidays, misreading timetables, workload (academic work, and formal employment), computer problems, or not being aware of rules, regulations or procedures.

                      General guidance on applying for Extenuating Circumstances (and whether you can apply) can be found in the document below.

                      Each School handles Extenuating Circumstances requests in a different way and you must follow the procedures for each School you are applying to. Please speak to the academic department concerned.

                    • Queen Mary modules are graded a 100-point scheme. The division of percentages points into letter grades is, however, different than in many other systems. A general overview of the marking scheme is given in the table below. Note, for example, that a 75% is a solid "A" grade for an undergraduate at Queen Mary.






                      First (I)



                      Upper-second (II.1)



                      Lower-second (II.2)



                      Third (III)







                      In practice, students can expect to receive marks in the 35-85% range. Receiving a mark of 80% or abvoe is extremely rare, and is reserved for only the very best possible work. "Average" marks for coursework tend to fall within the 58-62% range (i.e., C+ to B-). 

                      Note that all of the marks/grades earned during your time at Queen Mary will appear on the transcript sent to your home institution. It is your home institution's responsibility to then convert those grades/marks for credit.

                      • Once you have arrived and been allocated housing, there may be questions you have about your room, the rules and regulations and practical aspects of your new home. Residences have prepared this useful handbook (PDF) which should be your first point of call for all questions accommodation.

                        Additionally there is a dedicated Residences Reception on campus. Should anything go wrong with any aspect of your living space, or should you like clarification on anything relating to your flat you should contact them. Contact details are available here.

                        • Queen Mary has a dedicated 24 hour Security Office. The Mile End Security Control Room is located at France House, Ground Floor; their internal contact number is 020 7882 5000. In case of emergency on campus you should dial 020 7882 3333 (or 3333 from any campus phone). 

                          Security Control Rooms are located in various places across campus. Their locations can be found here (PDF).

                          The Security Office provide a guide on personal security which can be found here (PDF). 

                          Off campus, you should dial 999 in an emergency.

                          • Oyster is London's travel smartcard which saves you time and money when traveling around London. You can add pre-paid travel value (cash) to an Oyster card, put your travelcard or Bus Pass season ticket on to it, or have a combination of both. Oyster fares are as much as 50 to 75 per cent cheaper than cash fares.

                            If you are studying at Queen Mary for the full academic year or spring semester (over 14 weeks) you are entitled to apply for an 18+ Student Oyster card. This gives you a 30% discount when you buy a weekly or monthly travelcard; in order to apply you need to be at least 18 years old and meet the eligibility criteria specified by Transport for London. The 18+ Student Oyster card can be applied for online. There is a charge of £10.00 for each application. 

                            For further information about purchasing an Oyster card please visit the Transport for London website.

                            Full-time students may also be eligible to apply for a Young Person's Railcard (people aged between 16-25 OR full-time students are eligible for these cards). They are a good deal if you plan on travelling often by rail in Britain, as they can provide you with up to 30% off published rail fares.

                            • Queen Mary Students’ Union is a democratic membership organisation that is the voice of all Queen Mary students. The Union ensures that the College and the wider community are listening to what students want and works to improve students’ experience.

                              The Union is led by students from across the university. Every Queen Mary student is automatically a member of the Union and has a say in how it is run through elections and their representatives.

                              The Union provides a wide range of student-run activities, including over 60 competitive sports clubs and 120 student societies. There is also a range of student-led events and services, including the QMotion sport and fitness centre and several shops and venues across campus.

                              • Study Abroad students at Queen Mary are encouraged to take advantage of all the volunteering opportunities available through the Students’ Union Volunteering Service. Opportunities range from helping teach English in the local community to cleaning up London’s beautiful parks.  Full information on the opportunities available and how to get involved can be found on the Volunteering website.

                                • For Study Abroad and Academic Department Contacts please visit:

                                • Please select the links below to review the slides from orientation in Spring 2016